Admin Non-Profit

Your Call is Important to us – How automation makes Service Cloud even better

Sand Harbor III January 19, 2018 4:00 pm - 4:50 pm

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Stuart Edeal

One of the nation’s largest and most successful Non-Profit Public Broadcasting Stations takes on over 3,000 Cases a month, with a staff of 3 people, using out of the box Salesforce functionality.

– that is 1,000 Cases/month/person
– which equates to 160 working hours in a month
– which means they are averaging 6.25 Cases for every working hour

How do they do it?? Service Cloud – with Salesforce Automations!!

Salesforce Service Cloud helps manage the complete life-cycle of PBS members from case capture to closure. Join me as I focus on setting up case management to quickly track and resolve customer issues. You’ll learn how to use use automation such as Case Queues, Validation Rules, Assignment Rules, and Workflow Rules to streamline your case management processes. This session is ideal for users curious about what Service Cloud can do, or for a new administrator who needs to configure Salesforce for increased agent productivity and customer satisfaction in a Service Cloud organization.